Description
You’ll join a passionate and talented team in an innovative cybersecurity company. As an IT Intern, you will work with our tech-savvy staff to ensure the smooth running of their IT equipment and the systems they depend on. You’ll be an essential part of planned upgrades and improvements as we strive for perfection. You will need to possess outstanding communication skills and have an enthusiastic disposition. We are looking for someone with a proactive, team spirited attitude that can bring experience and initiative. Day-to-day activities will revolve around resolution of technical issues, utilizing Zendesk for case management. In addition, there will be project work to assist with upgrades, rollouts, procurement, office moves, and daily systems checks. This is a hybrid position which requires days per week in our Lexington MA office as set by your manager.
What You'll Do
• Providing 1st line IT support in the global team
• Initial troubleshooting is performed to determine the correct support requirements
• Ensure the troubleshooting actions are recorded in the work log of the case
• Ensuring the call is correctly assigned to the relevant support group
• Knowledge Base and KEDB usage and advising on shortcomings
• Escalate issues within timescales allowed
• Third-Party Case logging and assigning cases
• Deployment of laptops using imaging technology (Intune/Jamf)
• Manage available stock of IT equipment and services
• Maintain IT Inventory and Asset registry
• Office moves and other tasks
• Responsible for morning checks and reporting issues
• Impeccable IT assistance across all departments and regions
• Case Management
• Adhere to company and departmental policies and procedures
• Project and non-project related tasks as and when assigned
• Completion of tasks assigned by senior
• After hours or overtime work as and when necessary
What You'll Bring
• Exposure to Microsoft Windows systems and technologies
• Intermediate Microsoft Office knowledge
• Intermediate Windows Operating Systems
• VoIP Telephony
• Video Conferencing and A/V systems
• Intermediate Mac OSX knowledge
• IOS and MDM solutions
• Familiarization of disk encryption technologies and anti-virus solutions
• Network connectivity and troubleshooting
Belonging at Mimecast
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.